|The Right Solutions is committed to the establishment and implementation of ethical practices with all customer groups, which we serve. This is accomplished through the application of our Ethics in Business Program and relevant policies and procedures in The Right Solutions Handbooks. These include policies and practices related to Patients’ Rights and Responsibilities, Patient Care, Informed Consent, Patient Complaints, Confidentiality, Mission, Philosophy, Values, Peer Review Committee, Grievance Procedures, Business Practices, Internal and External Auditing, Financial Management, and Marketing.
- Professional Behavior–Personnel are expected to adhere to professional standards of practice related to the specific professional licensing and accrediting organizations for their discipline of practice. Personnel not governed by professional practice standards abide by behavioral guidelines outlined in The Right Solutions Handbooks. Ethical conduct is reviewed with personnel during orientation, monitored on an ongoing basis and reviewed during periodic performance evaluations.
- Business Practices–The Right Solutions abides by the Ethics of Business. These practices are based on “Conducting Business with Honesty, Fairness, and Integrity.” These standards are maintained through truthfulness, the absence of deception or fraud, and full intent to follow and respect all applicable laws and regulations. All personnel, irrespective of facility, location or position is expected to act with the highest degree of integrity.
- Marketing Practices–All referral development activities, including promotional materials, reflect the organization’s mission, philosophy and value statements. All promotional materials, events and interactions truthfully and accurately represent our program capabilities, outcomes and populations served. All marketing activities are focused on The Right Solutions taking particular care to emphasize our benefits and not the deficiencies of a competitor, nor exploit patient/family fears as a motivating factor. Marketing funds are used modestly when sponsoring specific marketing activities in maintaining or developing customer relationships.
- Violations–Any perceived violation of ethical practices is processed through formal channels outlined in referenced policies, professional board practices and/or legal system.
Code of Ethical Conduct
Personnel of The Right Solutions have developed and abide by a code of ethical conduct. This code of conduct is intended to guide personnel’s behavior and interactions with all customers. It has, as its primary goal, the welfare and protection of individual. It is the individual responsibility of all personnel to aspire to the highest possible standards of conduct. Personnel respect and protect human and civil rights, and do not knowingly participate in or condone unfair discriminatory practices.
- Competence–All personnel strive to maintain high standards of competence in their work. They recognize the boundaries of their particular abilities and the limitations of their expertise. They provide only those services and use only those techniques for which they are qualified by education, training, or experience.
- Integrity— Personnel are honest, fair and respectful of others. In describing or reporting their qualifications, services, products, or fees, they do not make statements that are false, misleading or deceptive. Personnel strive to be aware of their own belief systems, needs and limitations, and the effect of these on their work.
- Professional Responsibility— Personnel uphold professional standards of conduct, clarify their professional roles and obligations, accept appropriate responsibility for their behavior and adapt their methods to the needs of different populations. Personnel consult with, refer to, or cooperate with other professionals and institutions to serve the best interests of their facility. Disruptive behavior (work unit balance issues) will not be tolerated
- Respect for People’s Rights and Dignity— Personnel respect the fundamental rights, dignity and worth of all people. They respect the rights of individuals to privacy, confidentiality, self-determination, and autonomy. Personnel are aware of cultural, individual and role differences, including those due to age, gender, race, ethnicity, national origin, religion, sexual orientation, disability, language and socioeconomic status.
- Documentation— Personnel appropriately document their professional work in order to facilitate provision of services later by them or by other professionals, to ensure accountability and to meet other requirements of the facility or the law. Personnel create, maintain, disseminate, store, retain and dispose of records and data relating to their practice in accordance with agency policy and applicable law. Personnel ensure all business records are accurate and complete and will contain no false or misleading information.
- Billing and Fees–The Right Solutions will bill only for services actually rendered. Services rendered must have appropriate documentation and be accurately coded. All billing must comply with requirements of state and federal payers and conform to all contractual agreements. The Ethics in Business at The Right Solutions operates on the guiding principle, “Without appropriate documentation, the service has not been rendered.” No record may be amended for covering up errors or obtaining non-entitled payment. All fees for services are appropriate for the services rendered and are set and authorized by President, Vice President, and Department Managers. No personnel may exploit the recipient of service or payer for fee for service. No personnel or representative will agree or attempt to agree to fix prices or fees for any reason. The policies and procedures that address the use of services and financial incentives are available on request to all TRS and hospital personnel.
- Improper Use of Funds–The Right Solutions strongly prohibits any type of payment or consideration of value offered with the intent to influence a decision on grounds not directly related to business merits. Prohibited inducements include gifts or considerations to personnel, politicians, or any other party who are in a position of influence.
- Reporting and Resolution of Non-Business Related Ethical Violations–When personnel believe there may have been a (non-business related) ethical violation by another personnel, he or she should attempt to resolve the issue by bringing it to the attention of the individual, if an informal resolution appears appropriate and the intervention does not violate any confidentiality rights. Personnel exercise professional judgment in notifying management of their perceptions. If any apparent ethical violation is not appropriate for informal resolution or is not resolved properly in that fashion, personnel may take further action through the organizational management structure.
- Reporting and Resolution of Business Related Ethical Violations–Reporting of ethical problems that are business related are to follow the notification policy. Personnel may report the violation to their immediate Supervisor, Director or anonymously, via e-mail.
- Confidentiality–Information obtained, developed or produced by The Right Solutions and information about our customers is totally confidential. This information should not be disclosed outside the professional confines of The Right Solutions, unless there is specific written permission of authorization.
- Conflicts Between Ethics and Organizational Demands–If the demands of the organization conflicts with the Code of Ethics, personnel clarify the nature of the conflict, make known their commitment to the Code of Ethics and to the extent feasible, seek to resolve the conflict in a way that permits the fullest adherence to the Code of Ethics.