What Makes a Good Healthcare Managed Services Provider?

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Is your healthcare organization considering working with a managed services provider (MSP) to help with staffing shortages and rising costs?

With services such as talent recruitment, workforce management, regulatory compliance, and vendor management, a healthcare MSP can be a cost-effective option for addressing operational issues within your organization.

But choosing a managed services provider is no small decision. You want to make sure you find the right healthcare staffing partner for your hospital’s unique needs. A good MSP can help healthcare organizations solve short-term and long-term hiring needs, provide recruitment and retention strategies, and even save money by avoiding costly staffing and compliance pitfalls.

When searching for a healthcare managed services partner for your organization, here’s what you’ll need to evaluate and consider to find the best option:

Processes

When partnering with a managed service provider, healthcare organizations should look for one with clear, consistent procedures. Repeatable structures for tasks related to workforce and vendor management make future tasks in these areas easier to handle, and also demonstrate whether the MSP is operationally sound and equipped to deliver consistent results for your organization.

Cost

Managed service providers typically carry a monthly fee that can vary by the services you need and the size of your organization. Additional factors that can change this fee can include number of users, recruitment fees, and number of hours worked per contract (i.e., reverse invoicing).

Keep in mind that, while there will be costs associated with hiring an MSP, a managed services partner can deliver cost savings in the form of reduced time and labor on your end, as well as in addressing long-term staffing shortages and reducing the potential for costly compliance issues.

Experience

A healthcare managed service provider handles some of your organization’s most sensitive assets, so it’s essential the MSP you partner with has experience on its side. Your MSP should not only be well-versed in the healthcare industry, but they should also have extensive experience in staffing nursing and allied health specialties, credentialing, vendor management, and more.

Quality MSPs should also have experience working with all types and sizes of healthcare facilities, from rural critical access hospitals to large metropolitan teaching hospitals. This knowledge means the MSP understands and knows how to address issues specific to your healthcare facility.

Scalability

No two healthcare organizations have identical needs, nor do the needs of an organization remain the same over time. When choosing a managed service provider, be mindful of partners that offer one-size-fits-all solutions vs. scalable solutions—especially if you’re looking for flexible options long term.

A good MSP will tailor services to your needs so that you avoid paying for more than you’ll use. In addition, an MSP that offers scalable services makes for a better long-term partner since they have services that can grow with your organization.

Technology

In today’s age, healthcare organizations should have the ability to manage their workforce needs through technology solutions. While looking for healthcare MSPs, it’s a good idea to find a partner that offers a vendor management system (VMS) as part of their service offerings. This will make vendor-partner integration, invoicing and timesheet management, budget tracking, and compliance auditing easier.

Support

When you hire a managed services provider, you’re also selecting a long-term business partner, which means there should be a good working relationship between the MSP and your organization.

Good MSPs function as a support system for your organization, utilizing their external perspectives to provide consultation and long-term strategies for addressing workforce management issues. They should also understand and respect the way your organization functions so that their solutions can align with the operational processes that are working well for your needs.

Vendors

The right MSP typically provides access to its own vendor network, allowing you to expand your own connections and resources without needing to manage multiple, separate business relationships. In fact, managed service providers that have strong working relationships with many vendor-partners make it easier for your organization to source and recruit contingent staff.

Why TRS Managed Services Is the Partner for Your Organization

With talent recruitment services, consultative services, an easy-to-use VMS, and over a decade of experience in the industry, TRS Managed Services has everything your healthcare organization needs to solve short-term and long-term workforce management needs.

We have comprehensive, cost-effective solutions that can be scaled and tailored to meet your hospital’s needs. We support healthcare facilities of all sizes, and we have particular expertise with community, critical access hospitals, and rural hospitals. We also have a select range of vendors and affiliate endorsed partners that we work with, such as NRHANCHNIRHAHINK, and TORCH.

Ready to see what we can do for your organization? Schedule a call with the TRS Managed Services team today by filling out this short request form.